Complaint Management

If you should ever be unhappy with our service, please do not hesitate to contact us. We welcome the opportunity to make amends.

To this end, please contact the complaint officer of SRC: 

Thomas Faber
SRC Special Risk Consortium GmbH
Belfortstraße 15
50668 Cologne
Phone: +49-(0)221-91409-45
Fax: +49-(0)221-91409-44
Please tell us in writing and in the language of the insurance policy the reason of your complaint as well as the relevant contract details (insurance policy number) so that we are able to allocate your complaint to the corresponding insurance contract.

We will contact you in writing within 2 weeks after your filing of the complaint. Subsequently, we will make a final, written proposal for a solution within another 2 weeks.

If you do not agree with our proposal for a solution, you are free to contact the ombudsman:

Versicherungsombudsmann e.V.
Postfach 080632
10006 Berlin
Phone: +49-(0)1804-224424; Fax: +49-(0)1804-224425
Of course, your right as a policyholder to take legal action remains unaffected.